Terms and conditions
Most recently updated April 4th 2022.
Mentra by SATS is a digital fitness service/product offered by SATS Danmark A/S ("SATS"). SATS as seller and service provider in accordance with the agreement is from now on referred to as “Mentra”.
These terms and conditions apply to the interactive screen Rflex (the "Product") and to membership in Mentra, and will otherwise be applied as far as they are suitable for the purchase of the Product together with training equipment etc. (“product bundles”) and/or use of Mentra’s services. The terms and conditions apply between the person (the "Member" or "you") named in the agreement on purchase and/or membership (the "Agreement") and Mentra. These terms and conditions are an integrated part of the Agreement. For customers who only enter into an agreement on membership, the purchase terms and conditions (Part B) below do not apply, with the exception of clause 4.
In addition, the Member will also be bound by the special terms and conditions at any time applicable to other services and offers, and which are presented to the Member before the ordering of such other services and offers, for example on mentra.co (the "Website"). Information regarding market materials, price lists and other product information is only binding to the extent that the Agreement expressly refers to such.
1.1 The product becomes the Member’s property when the equipment is delivered in accordance with the Agreement, and the purchase price has been paid. The member is given a limited right of disposal for the software and documentation included in the delivery. The rights of disposal only include the rights that are necessary for the Customer to be able to utilize the delivery as agreed.
1.2 Upon purchase of the Product your personal Mentra profile is created. Your personal Mentra profile is needed to use the Product. Information about this will be shared via email.
1.3 To obtain full utilization of the Product during use, a membership in Mentra must be signed up in accordance with the conditions in Part C below. Membership can be entered into either separately, or in connection with purchase of the Product.
1.4 The Member is bound by his/her order of the Product pursuant to the Agreement.
1.5 All prices are stated in Danish Kroner and include VAT. Although Mentra endeavours to ensure that the information on the Website is accurate and up to date at any time, errors may occur. If the Member ought to have understood that any price information or other information was incorrect, Mentra is not bound by the order.
2.1 The Member shall pay the purchase price specified in the Agreement.
2.2 Mentra has engaged a partnership with Klarna Norge AS ("Klarna") to offer purchase financing for the purchase of the Product for a period of 12, 24 or 36 months, compensated by interest. If purchase financing is chosen as payment method, a separate agreement will be entered, and the Member will receive information and the agreement document from Klarna. Klarna’s general terms and conditions and privacy statements are available here and here.
2.3 As an alternative to the general purchase financing arrangement pursuant to Clause 2.2 above, Mentra has engaged a partnership with Resurs Bank AB (Resurs bank) to offer that the purchase price can be repaid interest-free over a period of 12, 24, 36 or 48 months. If interest-free down-payment is chosen as payment method, a separate agreement will be entered, and the Member will receive information from Resurs bank. 2.4 The purchase price is due for payment on the agreed date. The Member is responsible for ensuring that payment is made when due and must contact Mentra if no payment documentation is received.
2.5 In the event of late payment, Mentra may claim payment of costs and interest under the Debt Collection Act, the Act relating to Interest on Overdue Payments, etc., and other applicable legislation.
2.6 If the Member fails to comply with a demand for payment and receives a reminder of payment, a notice of debt collection or a debt collection claim from an external debt collector, the payment information on the invoice from the external debt collector shall be used when making the payment.
3.1 The product is only delivered to addresses in Norway, Sweden, Denmark and Finland.
3.2 Because the Product is a new development, Mentra cannot guarantee that the Product will actually be delivered. Mentra therefore reserves the right to cancel the order and reimburse any payment made by the Member if delivery problems occur.
3.3 Unless a fixed delivery time has been agreed, the stated delivery time is to be considered as indicative only. Mentra will endeavour to deliver as soon as possible after receiving an order, but the delivery time will depend on the stocks at the time of purchase. Mentra will inform the Member when the delivery time is clear.
3.4 The Member shall contribute to the necessary receipt of the delivery, as well as acknowledge receipt.
3.5 The buyer takes over the risk of the delivery at delivery and does from the same time bear the risk of the delivery's accidental destruction or damage.
4.1 The Member shall make him/herself familiar with and comply with the instructions that at any time apply to the installation, use and maintenance of the Product. These instructions are delivered with the Product and can also be found on the Website. The Member acknowledges that failure to treat the Product in accordance with such information may cause personal injury and/or have a negative effect on the functionality and lifetime of the Product. In such cases, there will be no liability on the part of Mentra. Mentra is also free from any liability for damage to real estate or movables caused by the Product, and for any consequences of such damage if the damage occurs while the Product is in the Member’s possession.
5.1 Pursuant to the Consumer Contracts Act, chapter 4, the Member is entitled to cancel the purchase by giving notice to Mentra within two (2) weeks after conclusion of the Agreement. The Member may use the cancellation form received by email. When the cancellation right is exercised, prepaid fees will be reimbursed. The Member must be able to document that the right to cancel has been exercised in accordance with the legislation in force from time to time.
5.2 New customers who have not previously bought the Product are granted a trial period of 30 days. If the Member is not satisfied with the Product, the Member may terminate his/her membership and return the Product within 30 days from the day it is received. This right of return is subject to any training equipment and / or other additional equipment that the customer has purchased together with the Product as part of a sales campaign at a reduced price ("product bundles") is being returned at the same time. In addition, it is a condition that each of the Product and the referenced accessory is damage-free and is being returned in its original packaging. The right of return lapses if the Member does not provide the necessary assistance in connection with the return of the Product, with the consequence that the return cannot be completed within 14 days after the notice of termination.
5.3 In the event of return in accordance with 5.1 or 5.2, the Product will be picked up from the Member by Mentra by further agreement with customer service.
6.1 The Member shall immediately upon receipt check that the Product is in compliance with the Agreement. If the Member wants to claim a defect, Mentra's customer service shall be notified within reasonable time. The Member shall not him/herself implement any measures to rectify a defect.
6.2 Upon receipt of notification of a possible defect of the Product, Mentra is entitled to carry out investigations and on such basis choose at its own discretion to offer either repair, re-delivery, or a refund of the purchase price of the Product. Any repair or and re-delivery shall be made without undue delay and at no cost to the Member (but see Clause 6.4).
6.3 Any reimbursements will be made to the card the Member used when paying for the Product.
6.4 If it turns out that there is no defect, the Member must bear the costs of Mentra's examinations and repair.
7.1 Mentra is entitled to make amendments to these purchase terms and conditions. Clauses 16.5.4 to 16.5.6 of the membership terms and conditions (Part C) apply correspondingly to such amendments.
7.2 In addition, Clauses 17 to 19 of the membership terms and conditions apply to the purchase of the Product. Clause 15 on privacy will apply to the extent it is suitable for the purchase situation.
8.1 Membership in Mentra is available to persons over the age of 18 who have no outstanding debt related to previous memberships in Mentra or SATS or who have not acted in a reprehensible way in connection with previous memberships in Mentra or SATS.
8.2 Persons under the age of 18 may sign up for membership with Mentra provided that a guardian concludes the Agreement. The guardian will be legally responsible for the membership, including held liable for all payments related to the membership.
8.3 The membership is effective from the start date stated in the Agreement.
8.4 The membership in Mentra is a continuous contractual relationship, irrespective of any binding period. At the end of the binding period, the membership will continue until the membership is terminated pursuant to chapter 16.
8.5 The membership is personal but can also be used by up to five other people in the same household. Beyond this, the membership cannot be assigned to or used by others.
8.6 The membership entitles the member to use Mentra's fitness services pursuant to the Agreement and applicable terms and conditions.
8.7 Mentra's at any time applicable subscription types, concepts and additional services with appurtenant descriptions and prices can be found on the Website.
8.8 Upgrading of membership: If Mentra offers more concepts, additional services and/or subscription types, the Member may at any time upgrade his/her membership in accordance with Mentra's at any time applicable offers. Upgrades take effect immediately.
8.9 Downgrading of membership: If Mentra offers more concepts, additional services and/or subscription types, the Member may at any time downgrade his/her membership in accordance with Mentra's at any time applicable offers. Downgrades take effect after the Expiry Period (as defined in clause 16.2 and 16.2.1).
8.10 Members holding a membership that is no longer offered by Mentra will upon change of membership be transferred to Mentra's at any time applicable membership structure.
8.11 If the number of participants or the access is limited, access to Mentra's training activities etc. cannot always be guaranteed.
8.12 Mentra will to the extent possible seek to adapt its offer of services to the members' wishes and conduct. The service may occasionally be down or have a reduced offer in connection with, for example, technical problems, maintenance work and force majeure (as defined in clause 19.1).
9.1 SATS members: Members who are also members of SATS will be offered the at any time applicable discount rate when signing up for a membership in Mentra. If the Member's membership in SATS ceases, the monthly membership fee will be adjusted upwards to the list price. The membership will then continue to run until the Member actively makes use of his/her right of termination for the Mentra membership.
9.2 Undertakings (ordinary corporate agreement): Members who are registered with an ordinary corporate agreement may be entitled to a discount price pursuant to a separate agreement between Mentra and the undertaking in question, as long as the Member is employed with the undertaking. The member is obliged to notify Mentra if the Member's employment terminates. Mentra also has the right to check whether the Member is still employed with the undertaking by sharing the Member's e-mail address with the undertaking. If the undertaking informs Mentra that the Member is no longer employed by the undertaking, Mentra may withdraw the discount with effect from the next payment period. When the terms and conditions for an ordinary corporate agreement are no longer present, the monthly membership fee will be adjusted upwards to the list price. The membership will then continue to run until the Member actively makes use of his/her right of termination.
9.3 Undertakings (subsidiary corporate agreement): Members who are registered with a subsidised corporate agreement may be entitled to a discount price pursuant to a separate agreement between Mentra and the undertaking in question, as long as the Member is employed with the undertaking. Mentra also has the right to check whether the Member is still employed with the undertaking by sharing the Member's e-mail address with the undertaking. If the undertaking informs Mentra that the Member is no longer employed by the undertaking, Mentra may withdraw the discount with effect from the next payment period. The undertaking is in any case obliged to notify Mentra if the Member's employment terminates. Upon receipt of such notice, Mentra shall within one (1) month at the latest inform the Member in writing that the terms and conditions for a subsidised corporate agreement are no longer present, whereupon the Member will become a new invoice receiver for the monthly membership fee. The membership fee will at the same time be adjusted upwards to the list price. The membership will then continue to run until the Member actively makes use of his/her right of termination.
10.1 The Member shall pay a monthly membership fee and any other fees in accordance with the prices in force from time to time. The same applies to guardians or others who in the Agreement have assumed legal responsibility for the membership.
10.2 The monthly membership fee falls due continuously at the agreed date, with the exception of star-up when special terms and conditions apply. The member is responsible for ensuring that the membership fee is paid when due and must contact Mentra if no payment documentation is received.
10.3 The Member may use the payment alternatives at any time offered by Mentra. If some payment alternatives require that an agreement be entered into with the Member's bank on automatic withdrawal of the monthly membership fee, the Member is responsible for making such agreement. The Member must at all times ensure that the stated payment limit covers the invoice amount and that payments are made when due. If the Member does not want to establish an automatic payment service, or the Member's bank has not confirmed the service to Mentra within the fourth day of the month, a paper invoice will be issued with an appurtenant invoice fee.
10.4 If the Member fails to pay by the due date, irrespective of payment method, a notice of debt collection will be issued with a new due date. In the event of late payment, Mentra may claim payment of costs and interest under the Debt Collection Act, the Act relating to Interest on Overdue Payments etc., and other applicable legislation.
10.5 If the Member fails to comply with a demand for payment and receives a reminder of payment, a notice of debt collection or a debt collection claim from an external debt collector, the payment information on the invoice from the external debt collector shall be used when making the payment
10.6 Mentra can only make changes in the membership fee after the expiry of the first 12 months. Price changes are limited to one (1) change per year, unless the Member wants to make changes in his/her existing membership. The foregoing does not limit Mentra's right to an annual price adjustment in accordance with the Consumer Price Index as stated in clause 16.5.1. If the Member enjoys a special discount scheme with Mentra and the discount scheme ceases at a time when the Member is still in the binding period, Mentra has a unilateral right to adjust the monthly membership fee upwards to the list price.
10.7 The Member shall not pay the monthly membership fee if Mentra has terminated the Agreement with immediate effect pursuant to clause 16.5.7.
11.1 Mentra may give the Member an option to recruit new members, entitling the Member to receive a prize ("Recruitment Prize") for each new recruited member ("Recruited Member").
11.2 In connection with Mentra's recruitment campaigns, the Member will receive a recruitment code ("Referral Code") which may be conveyed to potential new members. If the Referral Code is used by a person in connection with a purchase, the person in question will be classified as a Recruited Member.
11.3 The Referral Code is personal for each Member. The Member may share the Referral Code with people who the Member has a personal relationship with but shall not disseminate the code publicly or otherwise use it for commercial purposes. In case of abuse, Mentra is entitled to deactivate the Referral Code and ban the Member from future recruitment campaigns.
11.4 Mentra may combine the Referral Code with offers to the Recruited Member. A Recruited Member is not entitled to combine any offers associated with the Referral Code with other offers from Mentra. Mentra is free to refuse a Recruited Member to be recruited again.
11.5 The Member's right to a Recruitment Prize is subject to the Recruited Member not previously having purchased the Product, and that the person in question makes a purchase with the Referral Code and continues to be a member after the end of any applicable trial period. The Member is entitled to earn a maximum of four Recruitment Prizes per calendar year, regardless of the number of members recruited.
11.6 Recruitment Prizes may be taxable for the Member, depending on the type and number of earned Recruitment Prizes and the Member's situation. The Member is encouraged to contact his tax office for assessment of any possible tax liability for the Recruitment Prizes.
11.7 Mentra reserves the right to change the recruitment terms at any time.
12.1 The Member shall:
(i) Make him/herself familiar with and comply with the membership terms as well as other rules and guidelines that at any time apply to Mentra along with other services and offers at all times. These can be found on the Website.
(ii) Inform Mentra of any change in his/her contact details/payment details, including any change of name, address, e-mail address, telephone number, account number and other relevant information. Notice of such change shall be given without undue delay.
(iii) Inform Mentra of any circumstances that imply that the Member is no longer entitled to a discounted membership. Such notice shall be given without undue delay.
12.2 The Member is given access to his/her membership through his/her personal profile. The Member must not give any other physical or legal person access to Mentra by sharing login information etc., unless the subscription type allows the Member to establish several user accounts on one and the same membership (such as the family subscription).
13.1 The software of the Product will look for relevant system updates. Installation of such updates will normally require the Member's acceptance. Acceptance is not required if the update is necessary for the continued delivery of the service, for central functionality or for security purposes. The member accepts receiving automatic updates where this is the case.
14.1 Social functions are activated as a standard unless you specifically choose to continue without social functions. This means that the Member's name and profile picture will be visible for other users of Mentra, so that they can send you follower requests etc. If you want to use Mentra without activating social functions, you have the option to do so. You must then turn off such functions and/or adjust the information to be shared with others in the service's settings.
14.2 To optimize your use of Mentra, the Product's (alternatively, the mobile application’s) integrated camera and microphone must be activated. As a standard, the Member must him/herself choose to use the camera and microphone for each training session. You will receive a request in this respect with information on who will be able to see and/or hear you.
14.3 For some functions, the camera will be activated as a standard. This applies only to functions where the Member is the only one who will be able to see him/herself (e.g. as a "victory picture" after a completed training session). You can choose when to activate the camera and who will be allowed to see you in the settings of the service.
15.1 Mentra will at all times treat the Member's personal data in accordance with our privacy notice. More information can be found in Mentra’s privacy notice, available here.
15.2 The Member acknowledges that Mentra, for the duration of the membership, and up to six (6) months after termination of the membership, can send marketing material to the Member in accordance with applicable legislation, as further described in the privacy notice. The Member may administer the type of marketing material to be received in the settings of the service.
16.1 The Member is entitled to terminate the Agreement (right to cancel) by notifying Mentra within two (2) weeks after the conclusion of the Agreement. The Member may use the cancellation form received by email. When the right to cancel is exercised, prepaid fees will be reimbursed. The Member must be able to document that the right to cancel has been exercised in accordance with the legislation in force from time to time.
16.2 The membership may be terminated when the Member so wishes, provided that any binding period has expired. At the end of any such binding period, the membership turns into an ongoing agreement pursuant to Clause 8.4. The membership will cease when the period for which the Member has paid expires (the "Expiry Period").
16.2.1 Any downgrading of concepts, additional services and/or subscription types pursuant to clause 8.9 will take effect after the Expiry Period.
16.3 When terminating the membership, the Member shall contact customer service as indicated on the Website. Mentra will within two (2) weeks after receipt of the notice of termination confirm in writing that the notice has been registered through e-mail or letter. The Member must be able to document that notice of termination has been given.
16.4 If Mentra and the Member together conclude that the exercise implies a considerable risk of deterioration of the Member's health, the Agreement can be terminated. Mentra may require a written statement from health personnel in order to assess whether it is safe for the Member to train at with the Product. Upon termination of the membership, the Member will be reimbursed for any prepaid share of the membership fee.
16.5 Mentra is entitled to make changes in membership fees, other fees and the terms and conditions.
16.5.1 With regard to changes in membership fees, Mentra reserves to right to an annual price adjustment of running agreements in accordance with the Consumer Price Index without prior notice. For other price changes, Mentra will give at least one (1) month's notice by e-mail/SMS. The price change will take effect one (1) month after the notice was given, calculated from the first day of the month immediately following the date upon which notice was given. The Member is entitled to terminate the agreement in the event of such price changes within 30 days after receipt of the notice of change by e-mail/SMS. If the Member does not terminate the agreement, the changes will be considered as validly agreed.
16.5.2 Mentra reserves the right to transfer the Agreement to another company, and to transfer any automatic payment services established in that connection. In the event of such changes, Mentra must give at least one (1) month's notice by e-mail/SMS. The change will take effect one (1) month after notice was given, calculated from the first day of the month immediately following the date upon which notice was given.
16.5.3 Mentra reserves the right to make amendments to the terms and conditions that are not related to clauses 16.5.1 and 16.5.2 or that fall within the scope of clause 16.5.4, without prior notice.
16.5.4 If SATS adopts significant changes that negatively affect the Member, the Member is entitled to terminate the Agreement. In the event of such changes, Mentra will give at least one (1) month's notice by e-mail/SMS. The change will take effect one (1) month after the notice was given, calculated from the first day of the month immediately following the date upon which notice was given.
16.5.5 Special termination pursuant to clause 16.5.4 can only take place by the Member notifying Mentra within fourteen (14) days before implementation of the change(s), provided that the Member was notified of the change(s) at least one (1) month before implementation of the change(s). The Member must be able to document that notice of termination has been given.
16.5.6 In the event of termination pursuant to clause 16.5.4, the Agreement is terminated with effect from the date of implementation of the change(s). The Member shall receive a written confirmation from Mentra by e-mail or letter.
16.5.7 Mentra is entitled to block the membership for a certain period, or to terminate the Agreement with immediate effect, if the Member is in material breach of the Agreement. A material breach can be, among other things:
(i) Non-payment of the monthly membership fee and other fees, in spite of notice of debt collection or other forms of reminders.
(ii) Breach of the Member's duties under chapter 12 that are not insignificant, including that the Member fails to comply with a written or oral warning from Mentra.
17.1 The Agreement does not imply any transfer of intellectual property rights. Mentra becomes the owner of all intellectual property rights developed in connection with the Agreement, including customer adaptations in the software, unless otherwise agreed in writing.
17.2 The Member is not entitled to change or decompile the Product without Mentra written consent.
18.1 Nothing in this Agreement is to be understood as an impediment for or a requirement of consent from the Member in the event that a third party acquires all or the majority of the shares in SATS or acquires the entire or parts of the Mentra service from SATS. This Agreement will continue to run and be binding on any third party acquiring such shares or the entire or parts of the service.
19.1 Mentra is not responsible if the performance of the Agreement is impeded in whole or in part or to a considerable degree is made difficult by circumstances beyond Mentra’s control and which Mentra could not foresee or overcome the consequences of (force majeure).
19.2 The Member's training will at all times be at his/her own risk. Mentra shall not be responsible for any person injury suffered by the Member when exercising activities through his/her membership in Mentra. The same limitation of liability applies to other fitness services and services/advice under the auspices of SATS/Mentra.
19.3 The Agreement is subject to Danish law.
19.4 The Parties shall seek to resolve any disputes amicably. If this does not succeed, each of the Parties may refer the dispute to the ordinary courts of law.
19.5 In case of discrepancies between the English, Swedish and the Norwegian version of the Agreement, the latter shall prevail.
SATS Danmark A/S
Terms for Personal Training
Most recently updated 02.04.2022
This Agreement regulates terms and obligations in connection with the purchase of personal training (PT) through Mentra by SATS. Mentra by SATS is a digital fitness service/product offered by SATS Norway AS ("SATS"). SATS as seller and service provider in accordance with the agreement is from now on referred to as “Mentra”.
The Agreement is subject to the General Terms and Conditions of Mentra by SATS.
1. Training takes place at the Member's own responsibility and risk. The Member must self-assess whether his/her general health condition and training background are sufficient for training with PT to be carried out without the risk of injury/ illness. In addition, when purchasing PT the Member is obliged to provide the personal trainer with all relevant information about health conditions, previous illnesses/injuries etc.During training the Member must immediately notify the personal trainer if exercises cause pain or similar impact. If the Member chooses to continue to train after a completed PT session, this is at the Member's own risk and Mentra or the personal trainer cannot be held responsible for any damages incurred by the Member in that regard.
2. The agreement is valid for 12 months from the date of purchase. All clips must be used during this period.
3. The Member has the right to exercise right of withdrawal by giving written notice to Mentra within 14 days of purchasing the PT clip(s). Used clips will not be refunded.
4. Unused PT clips will not be refunded by Mentra, except in cases where the Member terminates his membership due to special circumstances cf. Mentra’s at all times applicable General Terms.
5. Mentra reserves the right to appoint another personal trainer if necessary.
6. PT40 is a 40 minute workout with PT.
7. If the Member shows up late to a booked PT session, the time will be counted from the original start of the booked session. If the personal trainer is more than five minutes late, the Member will receive a new session free of charge.
8. A booked PT session must be cancelled no later than 24 hours in advance. Sessions booked later than this, or to which the Member does not show up, will be charged in full. For PT in groupsseparate rules apply.
9. The Member is obliged to find a suitable place to carry out the PT session.The PT session shall be carried out using the Rflex or Mentra application, and the Member is obliged to activate the camera and microphone and to be sufficiently visible through the camera. The Member cannot carry out the session at any competing fitness club (other than SATS).
WHAT ARE COOKIES
Cookies: Small text files stored on your device (mobile phone, tablet, PC) to identify your browser. Cookies may be issued either by us (first party) or by others (third party).
Pixels: Image files used to link you to a third-party website to, among other things, enable cookies from the third-party website. A pixel may read and write to cookies stored on your device.
Scripts: Snippets of code required to activate a pixel, or used to identify your browser or device across different visits and websites.
The cookies on our website are used for the following purposes:
Necessary cookies; i.e. which are necessary for the operation of our website.
Performance cookies; i.e. which measure traffic on our website.
Functional cookies; i.e. which contribute to improved functionality and customisation on our website.
Cookies for targeted ads; i.e. which show you relevant ads on other websites based on your navigation at our website.
WHICH COOKIES DO WE USE
In the cookie banner on our website, we list the cookies that are used on our website at all times and provide information about names, hosts, duration, types, categories as well as descriptions. If you want to view such information, but the cookie banner is not displayed because you have previously visited our website and made your choices, you may visit our website in private mode.
Please note that our website may display, use or link to content on the websites of others, which may result in cookies from third parties being stored on your device. This can happen, for example, when you navigate from Facebook to our website. You may find more information about this in the privacy policies of the relevant third parties.
In your browser settings, you may choose whether you want to accept or reserve yourself against cookies. Further information about how you may adjust the settings of the most common browsers is found here: Internet Explorer, Mozilla Firefox, and Google Chrome.
You may also choose which cookies you want to accept or reserve yourself against in the cookie banner on our website.
SATS Norway AS ("SATS" or "we") operates the concept Mentra by SATS. We are the controller in respect of the information processed in connection with this business.
HOW DO WE USE PERSONAL DATA
Membership administration. In order to register you as a member with us, and so that we may invoice and manage your membership, we process your name, national identification number, contact information, photo, type of membership, your invoices and your communication with us. If you have a membership via a company agreement or through a partner, we will also process information about your employer / partner through whom you have the membership. If you have a student membership, we will also process information about your place of study.
Training follow-up. To manage and follow up the use of our online services, we will register your login details (user name/password), your searches, your previous playbacks, the favourites you save, as well as your training statistics, i.e. your group training class registration and deregistration, your participation in group training classes and your use of a personal trainer. If your membership allows multiple user accounts, we will process corresponding information about all the users to provide the users with personalised content. If you choose to share it with us, we will also process information about your health.
App features. To offer relevant functionality, we process information about the use of social features, your training and the preference choices you make in the app. We also use functionality offered by Google or Apple that you choose to enable (such as location or Bluetooth).
Camera features. To offer you interactive training with your personal trainer, we process videos and sound of you using a two-way camera and microphone feature, if you choose to enable this. You may also choose to enable the camera and sound feature during some of our group training classes and other features/services like “workout with friends”. You will hence be able to see the PT and/or other participants, and they will be able to see you. There will be no recording of video or sound during such classes. We also process photos of you, for example in connection with a completed training session, if you choose to enable camera functionality.
Training-related services. If you avail yourself of our training-related services, such as physiotherapy, massages, diet counselling or lifestyle courses, we will process information about you that is necessary for these services, such as health, weight, habits, requirements and preferences.
Purchases. If you make a purchase in our online shop, or if you make a purchase at one of our gyms that you link to you membership, we will, for accounting purposes, process information about your purchases, i.e. what you bought, the time of purchase and the amount.
Product development. In order to evaluate, improve and optimise our training offers, we may process your replies to membership surveys, as well as analysing statistics about your use of the training we offer to understand our members' requirements and preferences.
Studies. From time to time, we recruit members for studies, surveys or other research conducted by others. Participation is always voluntary. Unless you consent to it, we will not be granted access to information from such studies at the individual level, but may be granted access to the results at the aggregated level.
According to the GDPR, we must have a legal basis for our processing of personal data. In respect of membership administration, training follow-up, app features, camera features and training-related services, the basis is that it is required in order to fulfil our agreement with you. (GDPR article 6 nr. 1 letter b) In respect of purchases, it is to fulfil a legal obligation. (GDPR article 6 nr. 1 letter c) In respect of product development, it is our legitimate interest in improvement and innovation. (GDPR article 6 nr. 1 letter f) In respect of studies, it is our legitimate interest in contributing to research and public education. If we need to process special categories of personal data (sensitive personal data) to provide our services to you, the legal basis for processing is your consent, which you give via the membership terms and conditions (GDPR article 6 nr. 1 letter a, and article nr. 42 letter a).
We may also process personal data for other purposes if you give your consent. If you have consented to us processing your personal data, you may withdraw your consent at any time.
Moreover, we may process personal data for other compatible purposes, such as accounting, when handling disputes and lawsuits, and in the event of acquisitions, mergers or similar transactions.
HOW DO WE CONDUCT MARKETING
We want to keep our members up to date on our services and provide great deals. If you have consented to this, we will from time to time send you newsletters and marketing communication, for example by e-mail. We may customise such communication based on your training, so that it becomes more relevant to you. If you no longer wish to receive marketing communications, you may use the unsubscribe link in the marketing communications you receive or go to "My Page" on our website or app. Note that you cannot opt out of non-marketing information, e. g. important information about Rflex or your membership in Mentra.
HOW DO WE PROCESS INFORMATION ON SOCIAL MEDIA
If you visit our pages on social media, we will be able to see your reactions (uploads, likes, comments, etc.). We will also have access to anonymised statistics in order to gain insight into how our pages on social media are used. In respect of the processing of such information, we are joint controllers together with the social media. The legal basis for our processing of personal data in this context is our legitimate interest in having a social media page and insight into how it is used. Please note that even if you delete your account or stop following us on social media, your reactions will still be displayed on our page.
WHO DO WE SHARE PERSONAL DATA WITH
We will treat your personal data confidentially. Nevertheless, we have to share personal data with other companies in order to be able to fulfil the above purposes in the best possible manner:
Group companies. We share information internally in the SATS Group for administrative purposes.
Suppliers. We share information with suppliers that help us provide our services, e.g. IT service providers of hosting- and operating services, accountants/auditors and payment intermediaries. We use Klarna for your purchases in our channels. This means that we will transfer contact and order information so that Klarna can complete the purchase. Your personal information will be processed by Klarna in line with their own privacy statement which can be read here.
Where required, we have entered into data processing agreements with the suppliers to ensure that the information is properly processed and not used for other purposes.
Other members. If you have enabled social features, we will share information about you with your friends, such as which training classes you have attended.
We may also share information with the authorities if required to do so. Moreover, we may share information about you with others if you give your consent.
HOW LONG DO WE RETAIN THE PERSONAL DATA
We retain information about you for as long as it is necessary for the above purposes. Then we delete them. Unless you consent to something else, this essentially means that:
Information about membership administration is deleted at the latest six months after the expiry of the membership.
Training history information is deleted at the latest six months after the expiry of the membership.
Self-training information in the app is deleted when you request it, but in any case at the latest six months after the expiry of the membership. We do no store location data beyond the end of the session.
Information about training-related services is deleted on an ongoing basis.
Information about purchases is deleted after 5 years in accordance with the Accounting Act.
Information used for product development is deleted by anonymising it as soon as possible.
Information used for recruitment for studies is deleted shortly after the recruitment has taken place.
We may choose to anonymise information instead of deleting it, i.e. we retain the information without it being possible to link it to you as an individual.
YOUR DATA PROTECTION RIGHTS
You have several rights under the data protection regulations, including the right to request access, correction, deletion, restriction, data portability and to object to our processing of data about you. Please contact us if you want to exercise your rights. We will respond to your request as soon as possible, typically within one month at the latest. Please note that several exceptions and limitations in these data protection rights may prevent us from fulfilling your request or allowing you to exercise your rights.
If you disagree with the way in which we process your personal data, you may submit a complaint to the Norwegian Data Protection Authority. We would appreciate if you contacted us first, so that we may clear up any misunderstandings.
You may contact us at email@example.com if you want to exercise your rights or if you otherwise have questions, comments or want more information about our processing of personal data.